![]() ![]() ![]() Know the difference between bits and bytes Ensure that the speed you're told to expect is actually higher than the speeds you're experiencing - it may be that you're already achieving the fastest speed your line can expect. If you are outside the UK use a local speed test website, such as .in if you are in India. ![]() Run a broadband speed test on your line using your postcode, for a second opinion we recommend .uk. As a result, the promised 'up to 38Mb' speeds may actually be somewhat lower. The connection between the cabinet and your home is made over the standard copper phone cables. The majority of fibre offerings use FTTC (fibre to the cabinet), where the fibre connection is between the telephone exchange and your nearest roadside cabinet. A similar principle even applies to fibre broadband. While most deals are advertised as 'up to 17Mb', most telephone lines will be rated to achieve slower connection speeds. Standard broadband over telephone lines degrades in speed the further the line is from the telephone exchange (in cabling length). If your provider's technical support are telling you that your line's fine and everything's working as expected, you may need to do some homework about your service. ![]()
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